Troubleshooting guide

If Alvin gets stuck

Stop the job, note what was on screen, and retry with a clearer instruction. If it fails the same way twice, try the same job with the same model so we can tell whether the model or the workflow is the issue.

If a website changes

Visible-UI workflows can break when a third party redesigns a page. Tell us the page, the job, and the model. We update shipped Skills when the current UI no longer matches.

Google, Word, Excel, YouTube

Gmail, Docs, Sheets, Tumblr, and YouTube Publishing go through visible Chrome. Word and Excel go through those desktop apps when you ask for them. Office is only required for Word or Excel jobs. A Google account is only required for Google jobs.

Activation and moving a PC

Reinstall and reactivation for the same computer and Windows user reuse that installation.

Model and provider notes

You pay the provider for model usage. The AlvinOps license does not include that. See Models and compatibility notes.

Sleep and unattended jobs

What to send us

AlvinOps version; Windows version; model/provider; the job; the unexpected result; screenshots if useful. Do not send license secrets or passwords. Email support@zfiremedia.com.